LAS VEGAS - eTradeWire -- Rabby's USA, Inc., the U.S. sales company for TuneAIBot, today invited U.S. tour operators to explore a 30-day evaluation of TuneAIBot, an AI customer-support platform developed by Japan-based Surge Craft Co., Ltd. The evaluation is designed to show how a tour operator's existing website information can support answers to recurring traveler questions.

Tour operators and booking agencies often handle questions about pickup locations, departure times, itineraries, age and mobility requirements, luggage, meals, and cancellation policies. When similar tours are offered by different operators, the answer can depend on the exact product. A traveler may need to identify a tour by its number or name—for example, "Where is the pickup location, and what time should I be there for tour #4079?"

For the evaluation, an operator selects up to 30 public pages from its website. TuneAIBot uses the selected information to build a knowledge base and configure a separate test web chat. Setup takes approximately two days, after which the operator can test the chat for 30 days. The evaluation does not connect to live booking inventory or take reservations. Scope and commercial terms are discussed before setup.

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The evaluation can help operators assess whether the system answers questions accurately from their approved information, recognizes when a tour needs to be identified more specifically, and directs questions it cannot verify to a person rather than guessing. TuneAIBot uses answer-relevance scoring to determine when an automated answer is appropriate and when human review or follow-up is needed.

TuneAIBot supports responses in eight languages: English, Japanese, Spanish, German, French, Korean, Traditional Chinese, and Simplified Chinese. The public travel-industry demo currently supports English and Japanese. Demo messages are not sent to Las Vegas Concierge, and the demo is not connected to live bookings or tour availability.

In one existing customer deployment, Las Vegas Concierge, TuneAIBot automatically handles approximately 70% of customer inquiries, according to Surge Craft. This figure reflects that specific operation and is not a performance guarantee for other operators.

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Beyond customer support, TuneAIBot includes TABKiS (TuneAIBot Knowledge into Sales), a beta sales-support capability. TABKiS can help identify prospective companies, review public information, match a company's offerings to a prospect's needs, and draft tailored sales messages. People review and approve proposed outreach; TABKiS does not independently send sales messages.
Explore the travel-industry demo

https://www.tuneaibot.com/en/?p=241
About TuneAIBot

TuneAIBot is an AI customer-support and enterprise-knowledge platform developed by Surge Craft Co., Ltd. It organizes company information for use in customer support and sales, with controls for human review and handling questions that cannot be answered from approved knowledge. In the United States, TuneAIBot sales are handled by Rabby's USA, Inc.
Media Contact
Email: sales@tuneaibot.com
Website: https://www.tuneaibot.com/en/