BELLEVUE, Wash. - eTradeWire -- SEATTLE — October 11, 2025 — Vangal, a leading private equity firm specializing in the acquisition and growth of digital marketing and SaaS businesses, is pleased to announce a $3 million seed investment in Help Viber, an emerging AI-powered customer support and communication platform. The investment, completed this month, represents Vangal's continued focus on backing early-stage companies building next-generation enterprise software driven by AI.

Help Viber addresses a growing challenge faced by modern businesses: managing fragmented customer communication across channels while maintaining speed, personalization, and consistency. As companies increasingly rely on chat, email, and messaging platforms to engage customers, support teams struggle with scalability, response times, and operational efficiency.

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Help Viber provides a unified platform that leverages AI to streamline customer interactions, automate responses, and assist human agents in delivering faster and more accurate support. The system integrates across communication channels, enabling businesses to centralize conversations, reduce manual workload, and improve customer satisfaction.

M Mohan, Managing Director of Vangal, emphasized the strategic importance of the investment. "Customer communication is becoming more complex as channels multiply and expectations rise," said Mohan. "Help Viber is building the infrastructure layer that allows companies to manage this complexity using AI. We see this as a foundational category as businesses move toward more automated and intelligent customer engagement systems."

The Help Viber team is focused on developing a platform that combines conversational AI, workflow automation, and real-time customer data to improve support operations. The company is working with early customers to refine its product and demonstrate measurable improvements in response time, resolution rates, and customer experience.

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"This investment allows us to accelerate product development and expand our capabilities across AI-driven customer support," said Akshay Allan, founder of Help Viber. "Companies today are overwhelmed by communication tools. Help Viber brings structure, automation, and intelligence to how businesses interact with their customers."

Vangal plans to support Help Viber's growth by leveraging its expertise in scaling SaaS platforms, go-to-market strategy, and operational execution.

As Vangal continues to invest in high-growth technology sectors, the investment in Help Viber reflects its commitment to supporting companies building critical infrastructure for the future of business operations.

For more information about Vangal and its portfolio of companies, please visit https://vangal.com.

Contact
Sushmita Safa
ssafa@vangal.com
+1 650 485 3796