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Ruby Partners with Nextiva to Deliver Integrated Phone and Receptionist Service Solution

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PORTLAND, Ore. - March 12, 2019 - eTradeWire -- Ruby® Receptionists, the personalized, live chat, and receptionist service dedicated to the success of small business, today announced a new partnership with Nextiva, an industry-leading cloud communications company. The alliance delivers a seamlessly integrated, one-of-a-kind small business communications solution powered by Nextiva's world-class business phone system and backed by Ruby's friendly and personal receptionist service that currently serves more than 10,000 customers across the U.S.

With this integrated solution, customers can now seamlessly turn their Ruby service on and off with just the touch of a button on their pre-programmed Nextiva business phone, ensuring the friendly voice of a Ruby receptionist or their in-house staff always greets incoming callers. Additionally, based on each customer's on-demand personalized instructions, callers can be transferred to the appropriate team member or can be sent directly to Nextiva voicemail.

The solution is powered by the integration of Ruby's robust technology platform and Nextiva's reliable and scalable cloud-based communications solution, providing businesses a powerful tool to efficiently grow and manage their organization, treating every phone call as an opportunity to land more business and delight more customers.

"Close to 60 percent of potential new customers call a business when deciding to make a purchase. The ability to engage and connect with these callers helps ensure small business owners are capitalizing on those inbound marketing efforts, building their customer base, and growing their business," said Yaniv Masjedi, Chief Marketing Officer at Nextiva. "We're thrilled to join forces with such a trusted leader in the small business market and share Ruby's commitment to helping small businesses thrive."

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Ruby, who last year celebrated 15 years in business, delivers exceptional experiences for its customers' callers. The company's services provide more opportunities to engage and connect to build trust, create customer loyalty, and improve brand reputation.

"Ruby understands small business owners and that their next incoming call may be their next big client," said Jill Nelson, founder and CEO at Ruby Receptionists. "Working together with Nextiva, we're able to provide an integrated, seamless experience for customers, giving them peace of mind that they will never miss a phone call which ultimately helps them win new business."

"Ruby and Telarus recently entered an exclusive partnership to allow our more than 4,000 master service agents to add Ruby's service to their solution portfolio," said Richard Murry, COO at Telarus. "We are delighted to see two of our premier suppliers form a strategic partnership to create the only small business phone solution that combines legendary receptionist services with a leading unified communications platform. These two organizations are known for a dedication to providing the very best in customer service and are breaking new ground with a solution that uniquely provides a high-touch experience for prospects and customers."

To learn more about the Ruby + Nextiva solution, please call 855-835-7869 or visit www.callruby.com/nextiva. Ruby, Nextiva and Telarus will also be showcased at the Channel Partners Conference & Expo in Las Vegas April 9th – 12th.

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About Nextiva
Nextiva is an innovative tech company dedicated to simplifying business communications, team collaboration, and customer engagement. As the leading all-in-one communications platform, NextOS, powers Nextiva's solutions, including business phone service, CRM, chat, surveys, and analytics. Nextiva creates outstanding customer experiences through its commitment to innovation and Amazing Service®, serving more than 150,000 businesses nationwide and employing over 1,000 team members. Learn more at www.nextiva.com.

About Ruby Receptionists
Ruby's innovative software platform and robust app, paired with charming receptionists and chat specialists, provide a platform by which small businesses can create exceptional customer experiences to improve brand reputation, win new business, and build customer loyalty. Located in Portland, Ore., Ruby has been giving small businesses a competitive edge since 2003 and has gained national recognition for its success, being named a FORTUNE magazine Best Small Company to Work for in the U.S., an Inc. Best Workplaces 2017, a 2018 PEOPLE Magazine Companies that Care, and one of Oregon's fastest-growing companies for the past eleven years. To learn more, please visit callruby.com or call 1-866-611-7829.

Contact
Ann Finlay
***@callruby.com


Source: Ruby Receptionists
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