TROY, Mich. - eTradeWire -- Revize, a leading government website solutions provider, is thrilled to announce new enhancements to its AI Chatbot, introducing customizable branding features and expanded conversation export capabilities for municipal clients.

Designed specifically for local governments, the Revize AI Chatbot is evolving with elements that elevate both the resident and administrative experience.

A key new feature allows agencies to creatively customize their chatbot icon for a more cohesive and approachable digital presence. Instead of a standard interface, clients can now design a chatbot icon that reflects their community's brand and personality, inviting users to converse with the Chatbot. A standout example is Plant City, FL. On the Plant City website; the Chatbot appears as "Ask Mac," inspired by the City's official Animal Ambassador, McIntosh "Mac" T. Otter. The personalized icon blends innovation with identity, making AI-powered assistance more accessible and engaging.

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"The City of Plant City is proud to introduce a new and innovative way for residents and visitors to connect with us: "Ask Mac", our AI-powered chatbot." said Lauren Shatto, Director of Innovation & Strategy at Plant City. "Designed to make accessing City information faster, easier, and more engaging, Ask Mac delivers real-time answers about our services, programs, and community resources anytime they're needed."

"The launch of "Ask Mac" coincided with the debut of our official Animal Ambassador, McIntosh "Mac" T. Otter, which presented us with the opportunity to bring technology and personality together. Many users can be apprehensive regarding the use of AI chatbots, but Mac's personality and charm aid in making the chatbot more appealing and approachable. Mac blends efficiency with friendly and conversational support, all while guiding users to helpful information about the City of Plant City," Shatto shared.

"With this combination of AI and a charming community mascot, Plant City has elevated its digital customer service into an experience that's both personable and effective."

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In addition to customization, Revize has implemented a powerful reporting enhancement. Clients can now export chatbot conversation history for up to one year in Excel, CSV, or PDF formats directly from the Chat History page. This feature enables agencies to analyze long-term trends, adjust responses for accuracy, and continuously improve online communication strategies.

Built, supported, and maintained entirely by Revize's in-house team, the AI Chatbot delivers secure, reliable, and efficient results, without the hassle of third-party vendors.

Joseph J. Nagrant, Revize Vice President of Business Development, says "Today, more than ever, AI chatbots are becoming trusted companions for senior citizens—helping them stay informed, connected, and confident in a digital world that can often feel overwhelming. Their importance isn't just in convenience, but in empowering independence, reducing isolation, and ensuring that age is never a barrier to access or opportunity."

For more information, visit www.revize.com