ORLANDO, Fla. - eTradeWire -- The National Customer Service Association (NCSA) is thrilled to announce its spirited celebration of National Customer Service Week (NCSW) 2023, October 2–6. This annual event serves as a platform to honor and recognize the indispensable individuals at the forefront of customer service who have been instrumental in ensuring customer satisfaction and enabling our businesses to thrive.

NCSA Sweepstakes: Celebrating Customer Service Excellence

As part of the NCSW festivities, NCSA is excited to introduce the NCSW 2023 NCSA Sweepstakes. This initiative aims to reward and celebrate the individuals and organizations that go the extra mile to provide exceptional customer service. The sweepstakes features:

• Grand prize: PDF eBook of either Managing Service Excellence (for CCSP® exam) or Maximizing Customer Loyalty (for DCSP® exam); up to three (3) complimentary certification exams; winner's choice of either CCSP® or DCSP® exams. Prize valued at up to $1,065!
• Two runner-up prizes: A $100 Visa gift card

Entering the sweepstakes is easy and open to all. Visit the NCSA NCSW landing page for a chance to win and for ideas on how to celebrate NCSW in your organization.

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NCSA's NCSW Web-Ed Series Special Edition: "Service from the Heart"

October 5, 2023, 12 pm ET / 9 am PT

In addition to the sweepstakes, NCSA is pleased to present a special edition of its popular Web-Ed Series, a free monthly webinar series that covers diverse topics of critical importance to customer service providers worldwide. This NCSW edition will feature renowned customer satisfaction and sales professional Andy Noyes.

Noyes brings over 30 years of experience in customer service and sales, making him a true industry expert. The webinar will explore the transformative vision of "Passion for Excellence... Service from the Heart," sharing insights that have revolutionized customer service teams and elevated customer satisfaction and operational results. Attendees will gain valuable knowledge on employee engagement, leadership culture, customer-centric approaches, and more, all aimed at enhancing customer service excellence.

This special edition promises to be a treasure trove of insights for professionals across industries, offering a unique opportunity to enhance skills and knowledge.

To join the webinar, participants can register for free on the NCSA website: https://nationalcsa.com/web-ed-series.php.

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Together, let's make this NCSW a memorable tribute to the true heroes of every organization—our customer service professionals.

About NCSA: The National Customer Service Association is the global membership organization that equips service providers across industries with the information and skills to build and nurture enduring customer relationships, through a broad range of customer service education, development, and support services, including the world's leading certification programs for all levels of customer service professionals.