BIRMINGHAM, Mich. - eTradeWire -- Are you having trouble dealing with your debtor's personality?

Is your debtor making business exceptionally difficult to conduct?

You should know the best way to respond to the most common unpleasant personalities in order to get the best outcome out of your collection calls. Here are some common debtor personality traits:

Arrogance

Some debtors think they are a lot smarter than you. In this case, your debtor will offer all sorts of explanations for nonpayment, and may have even convinced themselves that they don't owe you any money. To keep the call under your control, respond calmly and persistently, point by point, with the facts that refute your debtor's allegations.

Selective Memory

This debtor claims that they don't recall making their purchase, and don't recall making a commitment to paying the bill. Your job is to remind your debtor that commitments were made on specific dates for specific amounts of money. By producing a document for every denial, you can successfully overcome your debtor's selective memory.

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Screaming

Some debtors can become enraged to the point of screaming at you over the phone. You must remain calm and remember your ultimate goal: to collect payment. Some screamers calm down if you request permission to speak. If the screamer grants you permission, state the case for payment without any sign of emotion or attempt at intimidation.

Crying

This type of debtor wants your sympathy and makes every effort to make you feel sorry for them by using illness, divorce, a death in the family, accidents, and other life altering events to pull at your heartstrings. Don't fall for it!

Read the full article on the Mullers' website: https://www.mullerfirm.com/learnmore/handling-d...

Need Help? Enlist Expert Michigan Collection Services!

If trying to collect from you debtor has gotten out of control, it's time to call in the pros.

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The Mullers offer collection services in Michigan, meaning that if you or your debtor are in Michigan, we can help! Call (248) 645-2440 or submit a contact form here to get started: https://www.mullerfirm.com/contact

About Muller Firm: Located in Birmingham, Michigan, Muller Firm P.C. is a family practice handling debt collection in Michigan for in-state, out of state, and international judgments against debtors. Their debt collection experts fight for creditor's rights no matter how big or small the amount of debt. Call today for help with your collections! www.mullerfirm.com