Klassen Remodeling & Design Wins Customer Service Award for Second Consecutive Year

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Guildmaster Award based on direct customer survey input, collected and analyzed by independent third-party rating agency

BUTLER, Wis. - April 15, 2019 - eTradeWire -- For the second consecutive year, Klassen Remodeling & Design has received a Guildmaster Award for its commitment to service excellence, based on customer surveys by an independent rating agency.

Klassen Remodeling & Design, southeastern Wisconsin's leader in fulfilling homeowners' dreams through innovative remodeling, was recognized by GuildQuality for delivering exceptional customer experiences. GuildQuality, a third-party customer satisfaction software surveying company, has powered the Guildmaster Award since 2005 to celebrate service excellence among home builders, remodelers, and contractors.

A statement from GuildQuality reads: "In order to determine which companies would receive the 2019 Guildmaster Award, our GuildQuality team spent the last several months reviewing each of our members' customer feedback. We are happy to announce that Klassen Remodeling has earned recognition as a 2019 Guildmaster with Highest Distinction!"

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Klassen Remodeling & Design won its first GuildMaster honor in 2018.

"We are thrilled by this repeat Guildmaster award, as it directly reflects the experiences of our clients," said Ron Klassen, CAPS, CKBR, and Lead Designer of Klassen Remodeling & Design (https://www.klassenremodeling.com/about-us/). "This positive affirmation encourages us to not only maintain the high level of satisfaction we've achieved, but to find even more ways to exceed our clients' expectations."

GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates. In determining the companies to be recognized with the Guildmaster Award, GuildQuality considered two primary metrics: the percentage of customers who would recommend the business, and the percentage of customers who responded.

Klassen Remodeling & Design scored a 100 percent rating in nine of the survey's 14 categories, and above 90 percent in the other five.  In the most telling, "Would recommend," the Butler-based firm scored 98 percent, well above the required minimum 90 percent for award winners.

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The quality of Klassen Remodeling & Design (https://www.klassenremodeling.com/testimonials/)'s work has been recognized in other venues. The firm won two Silver 2018 Wisconsin Remodeler of the Year Awards from the Milwaukee chapter of the National Association of the Remodeling Industry (NARI), after also winning two Silver awards in 2017. The firm has received two "Best of Houzz" awards – one for design, another for service - from Houzz, the leading online platform for home remodeling and design.

Founded in 1975 as Wallner Builders, Klassen Remodeling & Design offers professional, innovative home remodeling and design services for clients throughout Milwaukee and southeastern Wisconsin. More information is available by calling (262) 754-3770, visiting www.KlassenRemodeling.com, or following the company on Facebook.

Klassen Remodeling & Design

Source: Klassen Remodeling & Design
Filed Under: Construction

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