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Innserve Orders FLS - Fast Lean Smart Field Service Scheduling Solution

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Drinks dispense technical services specialist will upgrade field force productivity and response with FLS VISITOUR: Enhancing operational efficiency for more than 400 field-based maintenance and installation technicians.

READING, U.K. - eTradeWire -- Innserve is an established service provider specialising in the supply, installation and maintenance of beer and soft drinks dispense systems. Their mission is to 'Keep Britain pouring' across more than 90,000 premises in all parts of England, Scotland and Wales.

With requirements including real-time capacity optimisation, technician skills matching, and embedded route planning, Innserve has selected the FLS VISITOUR dynamic scheduling solution to be integrated with their existing job management system. An initial Scheduling Test was followed by a comprehensive trial period where FLS proved it could solve complex challenges throughout resource planning and in-day field service management.

"We had been relying on manual scheduling and route planning, which restricted our visibility of travel and idle time," explains Alan Gormley, Director of Transformation at Innserve. "We wanted to increase the number of customers that we see on a daily basis and we knew a big part of increasing our productivity was to find a solution that would automatically allocate jobs to our field technicians in the most efficient way."

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Manual scheduling had led to challenges when attending reactive, in-day priority visits. "We have three core job types; maintenance, installation, and service," Alan continues. "Whilst the opening hours of premises restricts the times we can visit for planned work, in-day priority visits operate under strict SLAs. These can relate to gas safety and this requires a field technician to be properly trained and certified to work within a regulated environment. These obligations meant our regular work was being pushed out of the schedule, impacting cost and efficiency."

"The flexibility is incredible. Our trial exposed previously hidden challenges around bundled work. FLS VISITOUR had the power and functionality for us to tweak our workflows and solve these quickly." FLS will enhance Innserve's field performance with transparent scheduling decisions, accurate travel times, and decisively calculating a more efficient use of the field force. Operational improvements are a competitive advantage and the transformation will be felt throughout the business, says Alan:

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"With the integration to our job management system and our field technicians' mobile devices, the results prove FLS' scheduling automation is powering operations for the better. Dynamic scheduling with critical skills matching means our Planning team's effort is greatly reduced. Jobs are cost-optimised into schedules, without the requirement to include 'buffers' for travel. Work is balanced for our 400-strong field force. The released capacity means Innserve has reached new levels of efficiency and productivity." Alan concludes.

For more about FLS, visit: https://www.fastleansmart.com/en

For more about Innserve Ltd, visit: https://www.innserveltd.co.uk/

Contact
James Alex Waldron
***@fastleansmart.com


Source: FLS - FAST LEAN SMART
Filed Under: Software

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