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INI FormStudio™ Now Rated "Avaya Compliant"

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The configurable survey and forms application is compatible with Avaya IX™ Contact Center solutions

TUALATIN, Ore. - eTradeWire -- Interactive Northwest, Inc. (INI), a leading contact center solutions developer and integrator, today announced that its INI FormStudio™ solution is compliant with key Avaya IX™ Contact Center solutions. Avaya Holdings Corp. is a global leader in solutions that enhance and simplify communications and collaboration.

INI FormStudio helps businesses collect valuable customer feedback via voice or web by enabling contact center administrators to create, edit, and deploy interactive visual and voice forms. It simplifies the process of data collection and transcription for enterprise organizations, and provides respondents with a convenient natural interface for completing post-call surveys, product requests, and other form-based information. The application is now compliance-tested by Avaya for compatibility with Avaya IX Contact Center component Avaya Aura® Experience Portal 7.2.2.

INI is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

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Quotes:

"INI is a long-standing DevConnect technology partner, dedicated to developing solutions that help Avaya customers further enhance their customers' experiences. Working with technology partners, like INI, helps ensure Avaya customers can confidently leverage and upgrade to our latest solutions."
-- Eric Rossman, vice president, Partners, Developers and Alliances, Avaya

About Avaya


Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya. For over one hundred years, we've enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we're committed to innovation, partnership, and a relentless focus on what's next. We're the technology company you trust to help you deliver Experiences that Matter.  For more information, please visit www.avaya.com.

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About Interactive Northwest, Inc.

Since 1992, INI has been a leader in developing IVR and telephony communication software. Recognized for its expertise in voice response, speech recognition, CTI, and security, INI delivers effective products that balance the client's infrastructure requirements with the end-users' expectations, resulting in high satisfaction for clients, partners, and end-users alike. INI's software products and services follow a complete implementation life cycle—from solution design and project management to interface development and test, deployment, documentation, training and ongoing support. For more information visit www.interactivenw.com or contact INI at 1-800-732-3236. Follow INI on Twitter @InteractiveNW (http://www.twitter.com/interactivenw) and on LinkedIn at interactive-northwest-inc (http://www.linkedin.com/company/interactive-nor...).

Contact
Maria Simonton, Interactive Northwest, Inc.
***@interactivenw.com


Source: Interactive Northwest, Inc.
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Filed Under: Telecom

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