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Henry Ford Village's Management Company Ranked #1 In J.D. Power Study

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Life Care Services Awarded Highest Customer Satisfaction Among U.S. Senior Living Communities in 2019

DEARBORN, Mich. - eTradeWire -- Henry Ford Village managed by Life Care Services®, An LCS® Company, announced that its management company ranked highest in customer satisfaction in the J.D. Power 2019 U.S. Senior Living Study (https://www.jdpower.com/business/ratings/study/...). Henry Ford Village is proud to be a part of Life Care Services, which achieved the highest score in all seven study factors: resident services and activities; community staff; food and beverage; new resident orientation; resident cost; community and grounds; and resident apartment unit. Life Care Services, the nation's second-largest senior living operator, scored 843 on a 1,000-point scale, a full 49 index points above the second-highest performing senior living organization.

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The J.D. Power 2019 U.S. Senior Living Study examines industry-level performance metrics of senior living providers, and highlights the best practices that are critical to customer satisfaction, advocacy, and loyalty. The study's comprehensive view of the senior living resident experience provides an independent and objective measure of the overall satisfaction levels among U.S. customers. Henry Ford Village serves more than 900 residents and 400 team members.

"Our company is committed to providing the resources for communities to deliver an exceptional resident experience driven by innovation, signature programs and quality services. The J.D. Power award represents the voice of the senior living customer, and I can't think of a more important voice than that of the residents we serve," says Joel Nelson, president and CEO of LCS, the parent company for Life Care Services. "Henry Ford Village employees have a passion for serving seniors, and their dedication to its residents continually inspires me."

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J.D. Power surveyed 3,021 residents, family members, and friends of residents living in independent living, assisted living, or memory care communities across the United States.

For more information about Henry Ford Village, visit https://henryfordvillage.com/
or call 877-660-1807

About Henry Ford Village:
Henry Ford Village is a vibrant, thriving, active lifestyle launch pad for people who have worked hard and are looking to get the most out of life by living a maintenance-free lifestyle. Whether it's one of the multitudes of activities and amenities found on the beautiful 35-acre grounds or enjoying the best shopping, dining and entertainment Dearborn has to offer, senior living is at its best at Henry Ford Village.

Patrick Liebler

Source: Henry Ford Village
Filed Under: Lifestyle

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