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Furnace Part Source Upgrades Customer Service With Gladly

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RICHMOND, Va. - eTradeWire -- Furnace Part Source representatives proudly announce that they have started using the Customer Relationship Management (CRM) platform Gladly to assist HVAC specialists and retailers. This new software uses integrations to upgrade legacy customer service programs and to empower the customer service representatives.

Gladly incorporates radical kindness into its software, replacing ticket legacy systems that can stop customer service from troubleshooting problems. Businesses can focus on customer care and build a relationship with each needing assistance with an order. Employees can maintain meaningful conversations regarding the best service that they can provide.

"With HVAC heating and cooling systems, the terminology can get complex as manufacturers introduce and discontinue new series," a Furnace Part Source representative explains. "While specialists are trained to understand the trends and changes to regulations, they may need help to find older and rare products or to inquire about warranties and upgrades. That is where Gladly enters with CRM."

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The Gladly app works by centralizing customers within one system and organizing them into channels. People can receive answers in several seconds. That way, Furnace Part Source representatives can quickly locate a customer based on their specific needs and provide answers in a shorter amount of time. The app also creates a central knowledge base with relevant information that customers can review.

Are you ready to test out the service on Furnace Part Source? Visit the website at http://furnacepartsource.com. Our representatives will be happy to answer all of your questions.

Contact
David Ellwager
***@furnacepartsource.com


Source: Furnace Part Source
Filed Under: Industrial

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