AUSTIN, Texas - eTradeWire -- UR Services, a Texas-based tech and delivery company, has publicly accused ezCater of anticompetitive behavior after recently being denied access to its public API. According to UR Services, the denial cited reasons tied to the company's removal from ezCater's ezDispatch delivery network in 2023, justifications the company claims were inconsistent with statements made during a previously recorded meeting about the termination.

The company alleges that it raised internal concerns in 2022 about transparency and potential dispatch manipulation involving certain ezCater delivery partners. UR Services contends that after attempting to escalate these concerns, their contract was eventually terminated citing consolidation. They were granted access to ezCater's API in mid 2023 to continue providing order and delivery management services on behalf of partnered restaurants. However, they allege the process culminated in an official denial of updated public API access as of June 2025 despite restaurant partners actively using them as their delivery and technology provider. The company views this as a potentially retaliatory action and a threat to fair competition in the restaurant tech space.

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UR Services also states it is one of several smaller delivery providers affected by ezCater's consolidation strategy in 2023, which shifted delivery operations to a few large national providers. The company argues that such moves reduce market access and consumer choice while weakening opportunities for regional delivery providers.

Founder Moumita Urias Roy recently shared a detailed personal account of the company's experience, including the implications and financial toll, in an article published on LinkedIn. The post highlights the broader risks faced by independent companies attempting to challenge the actions of dominant platforms.

Read the full story here:
https://www.linkedin.com/pulse/delivery-partner-accuses-ezcater-interfering-moumita-urias-roy-jb5sc

UR Services has also raised the issue to appropriate regulatory channels and is calling on other impacted operators to come forward and share their experiences in an effort to promote transparency, accountability, and fairness within the catering and restaurant technology sectors.