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A 20% increase in CPG's owner-operator network during the second quarter lifted their drayage driver count to more than 1,300—a sharp uptick from the first quarter that CPG President Joey Palmer credits to an increased focus on driver sentiment.
Driver feedback paired up with a deeper dive into technology led to the development of CPG's DrayPal app as well as new analytical pay model that assesses pay scales in various markets to help determine when drivers should get a bump in pay.
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Rolled out this spring, CPG drew on driver input and the expertise of software engineering firm Headstorm to create the DrayPal app which offers drivers quicker and greater control over matters pertains to work and pay.
In its recent phase on roll-out, DrayPal was tooled to focus on financial visibility, the app may soon include push notifications going out to drivers regarding "return location for empties, chassis return locations, and pickup points."
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