1 In 3 Accountancy Companies Have Websites Which Are Virtually Invisible In Search Results

eTradeWire News/10699669
Results from extensive research commissioned and published by Verbatim Telephone Answering Service, one of the UK's leading telephone answering services have uncovered staggering statistics on accountants' digital customer service.

BERKSHIRE, U.K. - eTradeWire -- Results from extensive research commissioned and published by Verbatim Telephone Answering Service, one of the UK's leading telephone answering services have uncovered staggering statistics on accountants' digital customer service.

Verbatim has discovered that one in three accountancy companies in the UK are virtually invisible in search engine results, and over 75% have failed to use social media to promote their business; Verbatim's research highlights a stark picture for the industry. Verbatim's report also highlights some bright spots and identifies some excellent examples of best practice to show what is possible.

What did Verbatim find?

Verbatim has uncovered these worrying statistics:
1 in 3 accountancy companies have websites which are virtually invisible in search results severely limiting their ability to be found by customers.

Verbatim has discovered that not only are accountancy firms ignoring their Google ranking, but they are also ignoring the time it takes for their website to load on desktop computers and mobile devices. This means that consumers will take their limited time and attention elsewhere to quickly receive the services they need.

Verbatim's report found that 92% of the accountancy companies don't use web chat

Customers, especially digitally native younger ones expect to be able to select their channel of preference and like to communicate via a screen. Verbatim's research has found that accountants are not embracing webchat despite its great customer service potential.

Overall Verbatim has shown that accountancy companies need to be embracing digital customer service. Read more about Verbatim's findings in the full report here (https://verbatim-cc.co.uk/press-releases-are-accountancy-companies-embracing-digital-customer-service/).

More on eTradeWire News
Contact
Dave Patterson
***@verbatim-cc.co.uk


Source: Verbatim Call Answering
Filed Under: Accounting

Show All News | Report Violation

0 Comments